Thanks Verizon customer service

For Verizon who claims the best network here in the United States, it would be nice if they had the best customer service. Unfortunately, it sucks.

Recently got the iPhone 6. I like the phone. It’s a much better experience compared to the 5s. However, I wanted to give the 6 plus a try.

Since I was within the 14 day window of getting the phone I decided to put in an order for the 6 plus. I was assured I could use the phone I have now until the new phone was shipped which they said was 11/14/14. So I placed the order.

Two days after the order I got an email that I hadn’t turned in my present phone yet. It stated that was required for the order to take place. So I called customer service to inquire. I was told that was an automated message. I was assured I was fine that they had it set that I would return the 6 to them when I got the plus. They told me that I would see a charge for the cost of the 6 on my account but that would come off when I got the new phone.

Then last night my new bill came out. Showed I had the cost of the present phone as well as monthly service. So I called customer service again. This time girl placed me on hold. Then she came back and told me I was told wrong by the previous 3 people I had talked to. She told me I was supposed to have turned the 6 in first. Explained what I was told and I couldn’t be without a phone which is why I ordered over the phone. That I was supposed to be ok because I ordered within the 14 days of getting the 6.

Told me I was told wrong and would be expected to pay full cost of phone.

I finally said hell with this. I expressed my utter frustration with their customer service for not seeming to know what they heck they were doing and I cancelled the order.

Went by a Verizon store this evening after work and returned the case I purchased for the anticipated new phone and explained everything that had happened with this transaction. The store rep told me that I was set up correctly and that the last rep was wrong. That I was expected to return the phone when the new one came in. That the emails were the automated process because normally you’re returning a phone at the store but since it was an over phone order I was expected to return the phone when I got the new one.

And now that I cancelled the order I was over the 14 days and stuck with the 6.

Don’t get me wrong. I like the 6 and over all happy with it. Just would have liked a larger screen because I have had 5 to 5.6 screens before.

Now thanks to the incompetent customer service staff at Verizon, I will have to wait.

I honestly believe this is the straw that will have me look for another carrier when I am able to change.

Verizon doesn’t care about customer satisfaction anymore. They only care how much money they can squeeze out of you.

Something I have to get used to

I had my eye checkup today. Everything went ok. Change in prescription, found out astigmatism in my left eye is worse than the right.

Doctor said welcome to middle age, get reading glasses. If I’m wearing contacts I’m probably going to have to start using them for reading. If I wanted glasses I would have to decide if I wanted bifocals or not. Without, I would probably have to remove the glasses for reading.

In my mind I don’t feel that I am in my mid flurries. My body, however, seems to be doing its best to remind me I am.

Aging isn’t all it’s cracked up to be.

CDC what a joke!

I was seeing a story a friend shared on Facebook.

The story states the second nurse who is infected with Ebola had a fever before getting on plane according to CBS.

The nurse was contacting CDC several times. Her temperature was 99.5. However, because the CDC idiot checking a chart saying temp higher than 100.4 is a concern, they authorized her to get on the plane.

Again! Where is the DAMN COMMON SENSE??????

Does anyone in this administration know what the hell they are doing?

Why were these health workers not put under watch after interacting with the patient? Why was one allowed to take a flight out of the area when one was already sick?

No common sense! Typical idiots with book smarts but no common sense!

Here’s the link:

CBS reporting Nurse had fever before getting on plane

Where is common sense?

We have an illness that’s attacking our young and it’s interesting it started not long after illegal children from Central America are deposited in various states around the country.

Diseases that had pretty much been eradicated are starting to come back and the children have no immunity for them.

For months we have seen horror stories about Ebola and now that cases are now appearing here I’ve come to the conclusion that we lack people in positions of authority with common sense. For months we hear horror stories but now we are instructed to remain calm. We are instructed that everything is under control and that the health officials will have everything under control. Rubbish.

Just let people from countries where this virus is rampant waltz right in and keep telling us oh we can’t stop travel into the country. It won’t do any good. Rubbish. The problem is how many are already here and we don’t know about them and their medical condition.

I don’t think the jokers running the CDC know what to do.

God help us!

Yes! Another pound gone!

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Mondays aren’t my favorite day of the week but this one is a nice one. I have a day off from work and the scales show another pound of fat gone. I’ve dropped as of this morning 39 pounds of fat! I’m almost to where my weight was a little over 20 years ago.

I’m sad that it took almost being diabetic to make changes but I’m glad I’m getting in a better position for my health. I do a lot of walking and I’m looking to join a gym hopefully, this month.

Woo Hoo!!! 😊