Who says you can’t get the attention of corporations when you have a less than stellar customer service experience?
Above is a response to my displeasure with Rite-Aid on Twitter. In January I switched to them to get prescriptions because Walgreens and my insurance company didn’t see eye to eye on charges.
I hated the experience. The Rite-Aid in the Churchland section of Portsmouth was horrible. The pharmacy staff appeared to be a disorganized mess. The store hours were not accommodating for my schedule.
The final straw was two weeks ago. I was told on a Monday they were out of one of my prescriptions. They gave me enough to last a few days and promised they would have my prescription ready the next day.
They didn’t. They were very unprofessional and I had to drive two miles down the road to another store to get my medicine. What should have taken 10 minutes took an hour.
So I was very happy to learn Walgreens was accepting my insurance again. It will be nice to have a 24 hour store to pick up meds. The Rite-Aid closed at 8. You’d think they would close at 9. With their service I guess I know why.
So when you have issues with big companies do what I did. I went on Twitter and I blasted them. Since I included their Twitter name, they saw my message. As did my 2000+ followers.